James Hunter

Wednesday, August 2, 2017

Oops! CPUC email address error

I had just received my copy of A.17-04-001, et al. MGA/KJB/ek4. This consolidates four cases from the largest private water utilities serving California, including San Jose Water Company (SJWC). The Cost of Capital cases have been consolidated. This is one of the first steps in the next rate case and could significantly affect your water rate, during 2018, 2019 and 2020.

The following is the background and the  link is to the actual document, http://docs.cpuc.ca.gov/PublishedDocs/Efile/G000/M191/K054/191054377.PD.
1. Background
On April 3, 2017, California’s four Class A water companies, San Jose
Water Company (San Jose), Golden State Water Company (Golden State), California-American Water Company (Cal-Am) and California Water Service Company (Cal Water), filed applications for authority to
establish their costs of capital for the 2018-2020 period. Notice of the filings appeared in the Commission’s Daily Calendar on April 10, 2017. The simultaneous filing follows the procedure set in Decision (D.) 09-05-019,fixing a uniform cost of equity and individual costs of capital for Class A water companies. On April 29, 2017, the proceeding was assigned to Administrative Law Judge(ALJ) Karl J. Bemesderfer
and Commissioner Martha Guzman Aceves.
Why would an error in an email address be of any significance? process.office@cpuc.ca.gov 
This is a problem as most consumers would stop when their email bounced! I expect that over 95% would give up. Great way to be transparent, limit participation and then say "Oops!".

A bad email address was provided in A.17-04-001, et al. MGA/KJB/ek4, page 6.

process.office@cpuc.ca.gov . I checked and found was not delivered, "rejected".

I checked further and found two other "valid ?" addresses process_office@cpuc.ca.gov  or possibly processoffice@cpuc.ca.gov. Both are listed on a Google Search at CPUC sources........................

I sent a CPUC complaint, online form entry, advising of this error and also sent a copy to the address process_office@cpuc.ca.gov which hasn't been rejected yet.

A simple solution is to insure all the failing addresses are aliased to correct address which ever you (CPUC) would like. 

Let's try to make sure CPUC that we don't make it anymore difficult for ratepayers to make their opinions heard and to access information affecting their utility rates.

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